FAQs Clients

We have been trading for the last 17 years and therefore are masters in our field.

Ideally, you should select a mystery shopping company which has experience in your chosen field. We at TSI have experience in the following sectors viz. retail, telecom, airlines, consumer electronics, hospitality and automotive. We have experience across public, private and voluntary domains.

We at TSI are able to provide testimonials and case studies of the work we have conducted. Some of the testimonials can be seen on our website here: www.totalsolutions.in

TSI has more than 4500 mystery shoppers from the length and breadth of India. We take pride in the fact that we use trained and experienced mystery shoppers to complete assignments. We give shoppers a score every time they complete and assignment and due feedback is given to them also. We do not just enter them into our database automatically.

We have a easy to use, flexible mystery shopping reporting system.

TSI offers expert advice and analis based on the report submissions. We give constructive and meaningful feedback unlike other mystery shopping companies.

Mystery shopping is helpful in gaining insights into the service provided by a company. It offers the management a method to identify, evaluate and better their services offered.

Companies use the the mystery shoppers' evaluations and findings to improve their services offered and product quality. Some companies use this dat to understand and improve customer behaviour at its locations.

Shoppers are monitored on a monthly basis. Anybody who is falling behind the average level of scores desired is guided and trained accordingly. He/she receives additional coaching to improve.

Clients receive a monthly report. The reports are generated on a dedicated web portal set up by the mystery shopping company.