Mystery Visits – TSG sends their trained auditor at the particular store/showroom in order to evaluate the customer experience. The evaluation parameters can be Store Ambience, Staff Grooming, Product Knowledge, Communication Skills, Selling Skills, Cashier Interaction etc.
Mystery Calls – TSG trains their auditors to evaluate the SOP’s and customer experience by calling at the location as per the client requirement.
Mystery Emails – TSG recruits auditor to evaluate the response time and communication experience via email.
Brand Recommendation Audits – TSG evaluates here the brand recommendation when an auditor asks for a shirt at a multi brand outlet out of all the brands at the store.
Product Placement Audits – TSG checks the placement of the product at the store to assess the visibility of the brand.
Price Check Audits – TSG sends their trained auditor at the particular store/showroom in order to evaluate the price at which the product is being sold at the store and ensure that it is not being offered below the market price
Integrity Check Audits – TSG trains its auditors to perform an integrity check for a person/store in which issues of passing important leads and other malpractices can be highlighted.
Lead Management – Lead management is a set of methodologies, systems, and practices designed to generate new potential business clientele, generally operated through a variety of marketing campaigns or programs.